Returns Policy
You may return most new, unopened items within 90 days of delivery for a full refund (less shipping back to our distribution center) You are responsible to print, and to drop item off at your nearest FedEx Ground location. To start a return, login into your account and click return items. Generate a return shipping label here
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please log into your account, and select RMA. This will generate the necessary documents you will need to return your item. If you have further questions regarding our return policy please contact us via email returns@poolpartstogo.com or click chat in the bottom right corner of any poolpartstogo.com web-page.
